Books

  1. Cold Calling Techniques: (That Really Work!) (Cold Calling Techniques)
    Cold Calling Techniques: (That Really Work!) (Cold Calling Techniques)
  2. The Spam Letters
    The Spam Letters
  3. Red-Hot Cold Call Selling: Prospecting Techniques That Pay Off
    Red-Hot Cold Call Selling: Prospecting Techniques That Pay Off
  4. Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
    Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
  5. Stephan Schiffman's Telesales: America's #1 Corporate Sales Trainer Shows You How to Boost Your Phone Sales
    Stephan Schiffman's Telesales: America's #1 Corporate Sales Trainer Shows You How to Boost Your Phone Sales
  6. I'd Rather Have a Root Canal Than Do Cold Calling
    I'd Rather Have a Root Canal Than Do Cold Calling
  7. Telephone Courtesy & Customer Service (Fifty-Minute Series.)
    Telephone Courtesy & Customer Service (Fifty-Minute Series.)
  8. Telesales Tips From The Trenches: Secrets of a Street-Smart Salesman
    Telesales Tips From The Trenches: Secrets of a Street-Smart Salesman
  9. A Practical Guide to Call Center Technology
    A Practical Guide to Call Center Technology
  10. Secrets of Successful Telephone Selling : How to Generate More Leads, Sales, Repeat Business, and Referrals by Phone
    Secrets of Successful Telephone Selling : How to Generate More Leads, Sales, Repeat Business, and Referrals by Phone
  11. Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
    Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
  12. Guerrilla TeleSelling : New Unconventional Weapons and Tactics to Sell When You Can't be There in Person (Guerrilla Marketing Series)
    Guerrilla TeleSelling : New Unconventional Weapons and Tactics to Sell When You Can't be There in Person (Guerrilla Marketing Series)
  13. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship
    Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship
  14. Motivating with Sales Contests: The Complete Guide to Motivating Your Telephone Professionals with Contests That Produce Record-Breaking Results
    Motivating with Sales Contests: The Complete Guide to Motivating Your Telephone Professionals with Contests That Produce Record-Breaking Results
  15. Anti-Spam Tool Kit
    Anti-Spam Tool Kit
  16. Top Telemarketing Techniques
    Top Telemarketing Techniques
  17. Building Call Center Culture
    Building Call Center Culture
  18. How to Become a GREAT Call Center Manager
    How to Become a GREAT Call Center Manager
  19. Strategic Electronic Marketing: Managing E-Business
    Strategic Electronic Marketing: Managing E-Business
  20. Selling by Phone: How to Reach and Sell to Customers in the Nineties
    Selling by Phone: How to Reach and Sell to Customers in the Nineties
  21. eBay Secrets : How to create Internet auction listings that make 30% more money while selling every item you list [DOWNLOAD: PDF]
    eBay Secrets : How to create Internet auction listings that make 30% more money while selling every item you list [DOWNLOAD: PDF]
  22. Starting an Online Business for Dummies, Third Edition
    Starting an Online Business for Dummies, Third Edition
  23. How to Do Everything with Your eBay Business
    How to Do Everything with Your eBay Business
  24. Selling Used Books Online: The Complete Guide to Bookselling at Amazon's Marketplace and Other Online Sites
    Selling Used Books Online: The Complete Guide to Bookselling at Amazon's Marketplace and Other Online Sites
  25. Multiple Streams of Internet Income
    Multiple Streams of Internet Income

Books:

  1. Power of Six Sigma
  2. Using SPSS for the Windows and Macintosh: Analyzing and Understanding Data (3rd Edition)
  3. CEO Tools: The Nuts-n-Bolts of Business for Every Manager's Success
  4. Don't Shoot the Dog! : The New Art of Teaching and Training
  5. Lovemarks: The Future Beyond Brands
  6. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
  7. Business To Business Direct Marketing
  8. Glory Days: When Horsepower and Passion Ruled Detroit (Pontiac)
  9. The Experience Economy
  10. Cold Calling Techniques: (That Really Work!) (Cold Calling Techniques)

Books