Books

  1. Bottoms
    Bottoms
  2. Dial 1 (800) Rewards
    Dial 1 (800) Rewards
  3. Give First Place to Murder
    Give First Place to Murder
  4. A Shroud of Orchids
    A Shroud of Orchids
  5. Assassins Game
    Assassins Game
  6. A Crow's Shade
    A Crow's Shade
  7. Death in Dakota
    Death in Dakota
  8. Oblivious Warnings
    Oblivious Warnings
  9. Big Sky Ghosts: Eerie True Tales of Montana: Vol 1
    Big Sky Ghosts: Eerie True Tales of Montana: Vol 1
  10. Falling For Reality
    Falling For Reality
  11. White Noise: A Helen Keremos Detective Novel
    White Noise: A Helen Keremos Detective Novel
  12. Arctic Chill: A Harrison/Wolffe Mystery
    Arctic Chill: A Harrison/Wolffe Mystery
  13. Dirty Crossroads
    Dirty Crossroads
  14. Stealer of Wishes (A Harry Calle Mystery)
    Stealer of Wishes (A Harry Calle Mystery)
  15. Child Support and Other Guarantees
    Child Support and Other Guarantees
  16. Jogging to Death
    Jogging to Death
  17. Code Name: Enigma
    Code Name: Enigma
  18. Tulip: A Mystery Novel
    Tulip: A Mystery Novel
  19. Whiskey Creek
    Whiskey Creek
  20. Free to Drink the Wind: A Misty West Mystery
    Free to Drink the Wind: A Misty West Mystery
  21. Blur
    Blur
  22. Sherlock Holmes
    Sherlock Holmes
  23. Bitter Cold
    Bitter Cold
  24. Winter Kill
    Winter Kill
  25. The Coming of St. Mark
    The Coming of St. Mark
The Fortune at the Bottom of the Pyramid: Eradicating Poverty Through Profits
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    		The Fortune at the Bottom of the Pyramid: Eradicating Poverty Through Profits
    C. K. Prahalad
    Manufacturer: Wharton School Publishing
    ProductGroup: Book
    Binding: Hardcover

    GeneralGeneral | Business & Investing | Subjects | Books
    GeneralGeneral | International | Business & Investing | Subjects | Books
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    ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
    Systems & PlanningSystems & Planning | Management & Leadership | Business & Investing | Subjects | Books
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    Similar Items:
    1. Capitalism at the Crossroads: The Unlimited Business Opportunities in Solving the World's Most Difficult Problems
    2. Banker to the Poor: Micro-Lending and the Battle Against World Poverty
    3. The End of Poverty: Economic Possibilities for Our Time
    4. How to Change the World: Social Entrepreneurs and the Power of New Ideas
    5. The Mystery of Capital: Why Capitalism Triumphs in the West and Fails Everywhere Else

    ASIN: 0131467506

    Book Description

    The world's most exciting, fastest-growing new market? It's where you least expect it: at the bottom of the pyramid. Collectively, the world's billions of poor people have immense entrepreneurial capabilities and buying power. You can learn how to serve them and help millions of the world's poorest people escape poverty.

    It is being done-profitably. Whether you're a business leader or an anti-poverty activist, business guru Prahalad shows why you can't afford to ignore "Bottom of the Pyramid" (BOP) markets.

    In the book and accompanying CD videos, Prahalad presents...

    Why what you know about BOP markets is wrong A world of surprises-from spending patterns to distribution and marketing

    Unlocking the "poverty penalty"

    The most enduring contributions your company can make Delivering dignity, empowerment, and choice-not just products

    Corporations and BOP entrepreneurs Profiting together from an inclusive new capitalism

    "C. K. Prahalad argues that companies must revolutionize how they dobusiness in developing countries if both sides of that economic equation areto prosper. Drawing on a wealth of case studies, his compelling new bookoffers an intriguing blueprint for how to fight poverty with profitability." Bill Gates, Chairman and Chief Software Architect,Microsoft

    "The Bottom of the Pyramid belongs at the top of the reading list forbusiness people, academics, and experts pursuing the elusive goal ofsustainable growth in the developing world. C. K. Prahalad writes withuncommon insight about consumer needs in poor societies andopportunities for the private sector to serve important public purposes whileenhancing its own bottom line. If you are looking for fresh thinking aboutemerging markets, your search is ended. This is the book for you." Madeleine K. Albright, Former U.S. Secretary of State

    "Prahalad challenges readers to re-evaluate their pre-conceived notionsabout the commercial opportunities in serving the relatively poor nations ofthe world. The Bottom of the Pyramid highlights the way to commercialsuccess and societal improvement--but only if the developed worldreconceives the way it delivers products and services to the developingworld." Christopher Rodrigues, CEO, Visa International

    "An important and insightful work showing persuasively how the privatesector can be put at the center of development, not just as a rhetoricalflourish but as a real engine of jobs and services for the poor." Mark Malloch Brown, Administrator, United Nations Development Programme

    The World's Greatest Treasury of Health Secrets, Newly Expanded 2006
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      		The World's Greatest Treasury of Health Secrets, Newly Expanded 2006
      Bottom Line Publications
      Manufacturer: Bottom Line Publications
      ProductGroup: Book
      Binding: Hardcover
      Similar Items:
      1. Uncommon Cures for Everyday Ailments From Bottom Line
      2. Uncommon Cures for Everday Ailments
      3. The Big Black Book (100 Most Common Medical Blunders ... and How to Avoid Them All !)
      4. More Natural Cures Revealed: Previously Censored Brand Name Products That Cure Disease
      5. Uncommon Cures for Everyday Ailments

      ASIN: 0887233953

      Product Description

      This is the newly expanded version of the world's greatest treasury of health secrets. The information in this book is not a substitute for personal medical advice. Before making any decision regarding your health, please consult a physician. Telephone numbers, prices, offers and web sites listed in this book are accurate at the time of publication, but they are subject to frequent change.
      The Servant Leader: How to Build a Creative Team, Develop Great Morale, and Improve Bottom-Line Performance
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        		The Servant Leader: How to Build a Creative Team, Develop Great Morale, and Improve Bottom-Line Performance
        James A. Autry
        Manufacturer: Three Rivers Press
        ProductGroup: Book
        Binding: Paperback

        GeneralGeneral | Business & Investing | Subjects | Books
        LeadershipLeadership | Management & Leadership | Business & Investing | Subjects | Books
        TeamsTeams | Management & Leadership | Business & Investing | Subjects | Books
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        Similar Items:
        1. Servant Leader
        2. Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness 25th Anniversary Edition
        3. The World's Most Powerful Leadership Principle: How to Become a Servant Leader
        4. The Servant: A Simple Story About the True Essence of Leadership
        5. Love and Profit: The Art of Caring Leadership

        ASIN: 1400054737
        Release Date: 2004-11-30

        Book Description

        A Practical Guide to Using the Principles of Servant Leadership

        Leadership is a calling. And servant leadership—the idea that managing with respect, honesty, love, and spirituality empowers employees—helps individuals answer that calling. Bestselling author and former Fortune 500 executive James A. Autry reveals the servant leader’s tools, a set of skills and ideals that will transform the way business is done. It helps leaders nurture the needs and goals of those who look to them for leadership. The result is a more productive, successful, and happier organization, and a more meaningful life for the leader. Autry reveals how to remain true to the servant leadership model when handling day-to-day and long-term management situations, including how to:

        •Provide guidance during conflict and crisis

        •Assure your continued growth and progress as a leader

        •Train managers in the principles of servant leadership

        •Transform a company with morale problems into a great place to work

        Practiced by one-third of the companies on Fortune’s “100 Best Companies to Work For” list, servant leadership is a thriving philosophy. Ultimately, Autry explores how it can be a valuable, refreshing, and rewarding approach to leading others in business life.

        “When I first read Jim’s work, I was thrilled. Finally, someone had clearly and con-cisely articulated these principles in a way that people can quickly adopt into their lives.”—from the foreword by Howard Behar, retired president, Starbucks

        “This is an awesome book. James Autry’s gift is that he brings lofty ideals down to earth with general illustrations that make them easy to understand and apply. I highly recommend it!”—Jack Canfield, coauthor, Chicken Soup for the Soul

        “The Servant Leader describes the kind of leadership upon which Starbucks Coffee Company has been built and is a concept that is closely aligned with our mission and guiding principles.” —Howard Schultz, chairman, Starbucks
        Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line
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          		Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line
          Eric Chester
          Manufacturer: Kaplan Business
          ProductGroup: Book
          Binding: Paperback

          Strategy & CompetitionStrategy & Competition | Management & Leadership | Business & Investing | Subjects | Books
          ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
          TrainingTraining | Management & Leadership | Business & Investing | Subjects | Books
          WorkplaceWorkplace | Organizational Behavior | Business & Investing | Subjects | Books
          GeneralGeneral | Business & Investing | Subjects | Books
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          GeneralGeneral | Finance | Accounting & Finance | Professional & Technical | Subjects | Books
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          Similar Items:
          1. Employing Generation Why
          2. Managing Generation Y
          3. Managing the Generation Mix: From Collision to Collaboration
          4. Send Flowers to the Living! Rewards, Contests and Incentives to Build Employee Loyalty
          5. Connecting Generations

          ASIN: 1419504584
          Release Date: 2005-05-01

          Book Description

          "Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" —Rhoda Olsen, President, Great Clips, Inc.

          Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into a Powerhouse of Performers and Innovators

          According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year! Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America.

          In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.

          Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)
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            		Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)
            David L. Butler
            Manufacturer: Butterworth-Heinemann
            ProductGroup: Book
            Binding: Paperback

            GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
            GeneralGeneral | Business & Investing | Subjects | Books
            Customer ServiceCustomer Service | Industries & Professions | Business & Investing | Subjects | Books
            Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
            ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
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            Similar Items:
            1. Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
            2. The Executive Guide to Call Center Metrics
            3. How to Become a GREAT Call Center Manager
            4. Building Call Center Culture
            5. Call Center Staffing: The Complete, Practical Guide to Workforce Management

            ASIN: 0750676841

            Book Description

            'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line.

            The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model.

            The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.

            *The only book to focus on accountability in call center management within a framework of progressive management and HR practices
            *Draws on the author's unique data sets about best practices in call center management
            *Step-by-step processes to assess, implement, and measure the ROI of effective management practices, with pre-, in-process, and post-evaluation built in
            Bottom Line's Super Healing Unlimited
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              		Bottom Line's Super Healing Unlimited

              Manufacturer: Bottom Line Books
              ProductGroup: Book
              Binding: Hardcover
              Similar Items:
              1. Balanced Healing: Combining Modern Medicine with Safe & Effective Alternative Therapies
              2. Bottom Line's Healing Remedies
              3. Giant Book of Kitchen Counter Cures: 117 Foods That Fight Cancer, Diabetes, Heart Disease, Arthritis, Osteoporosis, Memory Loss, Bad Digestion and Hundreds of Other Health Problems!
              4. Bottom Line's Health News (THE GREATEST ALTERNATIVE HEALTH DISCOVERIES THAT CAN SAVE YOUR LIFE)
              5. BOTTOM LINE'S PRESCRIPTION FOR NATURAL CURES

              ASIN: 0887233740

              Product Description

              HEALTH & HEALING TIPS FROM SOME OF THE WORLD'S GREATEST EXPERTS!
              The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (Ken Blanchard (Paperback))
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                		The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results Every Day (Ken Blanchard (Paperback))
                Tim Templeton , and Lynda Rutledge Stephenson
                Manufacturer: Berrett-Koehler Publishers
                ProductGroup: Book
                Binding: Paperback

                GeneralGeneral | Business & Investing | Subjects | Books
                Customer ServiceCustomer Service | Industries & Professions | Business & Investing | Subjects | Books
                MultilevelMultilevel | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
                Public RelationsPublic Relations | Marketing & Sales | Business & Investing | Subjects | Books
                GeneralGeneral | Sales & Selling | Marketing & Sales | Business & Investing | Subjects | Books
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                Similar Items:
                1. Get More Referrals Now!
                2. 76 Ways to Build a Straight Referral Business, ASAP!
                3. Endless Referrals, Third Edition
                4. Business by Referral : A Sure-Fire Way to Generate New Business
                5. Here's My Card: How to Network Using Your Business Card to Actually Create More Business

                ASIN: 1576753212

                Book Description

                In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground, who introduces her to four successful people. They show her how they transformed their businesses and their lives by determining how others view them and how they view themselves as both human beings and businesspeople. Each of the four represents a "type" in this schema - from the "relational/business" type who puts the relationship first but thinks strategically when the talk turns to business, to the "business/business" type, who avoids relationships unless they work to a business advantage. Templeton shows how understanding one's type allows one to showcase strengths while improving weak areas in this simple, easy-to-use guide to success in business and in life.
                The Triple Bottom Line: How Today's Best-Run Companies Are Achieving Economic, Social and Environmental Success -- and How You Can Too
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                  		The Triple Bottom Line: How Today's Best-Run Companies Are Achieving Economic, Social and Environmental Success -- and How You Can Too
                  Andrew W. Savitz , and Karl Weber
                  Manufacturer: Jossey-Bass
                  ProductGroup: Book
                  Binding: Hardcover

                  GeneralGeneral | Business & Investing | Subjects | Books
                  GeneralGeneral | Investing | Business & Investing | Subjects | Books
                  Decision-Making & Problem SolvingDecision-Making & Problem Solving | Management & Leadership | Business & Investing | Subjects | Books
                  LeadershipLeadership | Management & Leadership | Business & Investing | Subjects | Books
                  ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
                  EthicsEthics | Business Life | Business & Investing | Subjects | Books
                  GeneralGeneral | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
                  Natural ResourcesNatural Resources | Economics | Business & Investing | Subjects | Books
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                  1. Green to Gold: How Smart Companies Use Environmental Strategy to Innovate, Create Value, and Build Competitive Advantage
                  2. The Sustainability Advantage: Seven Business Case Benefits of a Triple Bottom Line (Conscientious Commerce)
                  3. Walking the Talk: The Business Case for Sustainable Development (BK Currents)
                  4. Natural Capitalism: Creating the Next Industrial Revolution
                  5. The Next Sustainability Wave: Building Boardroom Buy-in (Conscientious Commerce)

                  ASIN: 0787979074

                  Book Description

                  The Triple Bottom Line is the groundbreaking book that charts the rise of sustainability within the business world and shows how and why financial success increasingly goes hand in hand with social and environmental achievement. Andrew Savitz chronicles both the real problems that companies face and the innovative solutions that can come from sustainability. His is a hard-line approach to bottom-line fundamentals that is re-making companies around the globe.
                  The Human Element: Productivity, Self-Esteem, and the Bottom Line (Jossey Bass Business and Management Series)
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                    		The Human Element: Productivity, Self-Esteem, and the Bottom Line (Jossey Bass Business and Management Series)
                    Will Schutz
                    Manufacturer: Jossey-Bass
                    ProductGroup: Book
                    Binding: Hardcover

                    WorkplaceWorkplace | Organizational Behavior | Business & Investing | Subjects | Books
                    GeneralGeneral | Business & Investing | Subjects | Books
                    Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
                    Management & LeadershipManagement & Leadership | Business & Investing | Subjects | Books | Business Ethics | Consolidation & Merger | Decision-Making & Problem Solving | Distribution & Warehouse Management | Industrial | Information Management | Leadership | Management | Management Science | Motivational | Negotiating | Operations Research | Planning & Forecasting | Pricing | Production & Operations | Project Management | Quality Control | Risk Assessment | Statistics | Strategy & Competition | Systems & Planning | Systems Analysis | Teams | Total Quality Management | Training
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                    Similar Items:
                    1. The Last Party: Studio 54, Disco, and the Culture of the Night
                    2. Truth Option: A Practical Technology for Human Affairs
                    3. Organisational Behaviour: Individuals, Groups and Organisation (3rd Edition)
                    4. How to Develop A Superpower Memory: More Money, Higher Grades, More Friends
                    5. The Element Dictionary of Personal Development: An A-Z of the Most Widely Used Terms, Themes and Concepts (Element Dictionaries)

                    ASIN: 1555426123

                    Book Description

                    Shows how to enhance our performance and improve our organizations by developing healthier self-concepts of ourselves and in others. A personal development and leadership guide to creating a work environment where self-determination and openness are the rule, offers strategies for heightening our awareness of ourselves and others as a key factor in shaping our relationships to work.

                    Offers a field-tested approach to improving organizational effectiveness, introducing innovative tools and exercises--including the concordance model of decision making, the Team Compatibility Index for team building, the Work Relations Index for improved individual performance, and the leader as completer concept of leadership--to promote creativity and openness at work.

                    The Complete Encyclopedia of Natural Healing (REVISED & UPDATED: A COMPREHENSIVE A-Z LISTING OF COMMON AND CHRONIC ILLNESSES AND THEIR PROVEN NATURAL TREATMENTS)
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                      		The Complete Encyclopedia of Natural Healing (REVISED & UPDATED: A COMPREHENSIVE A-Z LISTING OF COMMON AND CHRONIC ILLNESSES AND THEIR PROVEN NATURAL TREATMENTS)

                      Manufacturer: BOTTOM LINE BOOKS
                      ProductGroup: Book
                      Binding: Hardcover
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                      2. The Joy of Juicing: Creative Cooking With Your Juicer; Completely Revised and Updated
                      3. Gary Null's Power Aging
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                      5. The Healing Power of Rainforest Herbs: A Guide to Understanding and Using Herbal Medicinals

                      ASIN: 088723383X

                      Product Description

                      NATURAL TREATMENTS TO COMMON & CHRONIC ILLNESSES

                      Books:

                      1. Bottoms
                      2. The Trapped Opossum
                      3. The Railroad Dick
                      4. Love and Murder on the Queen Anne
                      5. The Dis-orient Express
                      6. The Physics of Murder
                      7. Mustang Blue
                      8. Fraud on the High Seas: A Maritime Financial Mystery
                      9. Dionysus Logged Out
                      10. Indomitable Spirit

                      Books